Service & repair · ProTek by LifeMed
The equipment only works if someone keeps it that way.
Preventive maintenance, inspection, calibration, and repair that keeps your equipment available, documented, and ready — from the same people who helped you choose it.
Equipment down right now? Start here
- On-site and depot service
- CO · ID · UT · WY · MT · NE · SD
Start here
What do you need right now?
- 01 Schedule preventive maintenance Request service
- 02 Equipment is down right now Call, or report it
- 03 Request a repair Request service
- 04 Ask whether we support a specific device Talk to a technician
- 05 Arrange cot or loading-system service Request service
- 06 Look up what is on file for one unit Equipment Registry
- 07 See what replacing it would look like LifeCycle by LifeMed
Coverage
Support across the equipment you operate
What follows is what we are asked for most, not a limit — if your equipment is not listed, ask. Some rows name the platforms we already service; others depend on your specific model, and we will tell you plainly which is true before we quote anything.
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01
Monitors & Manual Defibrillators
Includes LIFEPAK 15, ZOLL X Series and R Series, and comparable platforms
Sales, and service — inspection, calibration, and repair — for the ALS monitor/defibrillator your crews reach for first.
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02
Automated External Defibrillators (AEDs)
Support depends on your model — tell us what you run
Program and public-access AEDs. Support depends on the specific model — tell us what you run and we will confirm.
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03
Ventilators & Airway
Includes Hamilton and ZOLL Z Vent platforms
Transport ventilation and airway equipment, serviced to the manufacturer’s stated tolerances.
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04
Suction
Support depends on your model — tell us what you run
Portable and onboard suction. Tell us what you run — most units in service across our territory are something we already know.
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05
Infusion, Fluid Delivery & Warming
Support depends on your model — tell us what you run
Infusion and syringe pumps, and fluid or blood warming as a separate capability. Support depends on the specific platform.
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06
Mechanical CPR & Chest Compression
LUCAS chest compression systems
Scheduled verification matters more than the hours on the device — it is used rarely and needed absolutely.
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07
Cots & Patient Transfer
Includes Stryker Power-PRO and Power-PRO XT cots, Power-LOAD fastening systems, and Ferno powered cots and stair chairs
A dedicated cot repair and service capability — evaluation, installation, preventive maintenance, and repair. Detailed below.
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08
Accessories & Supplies
Support depends on your model — tell us what you run
The batteries, cables, and consumables that keep the equipment above in service between calls.
Explore
These are platforms we sell, service, and repair — not a claim of manufacturer authorization or certification for any brand named above. When authorization is required for a specific job — certain warranty repairs, proprietary software updates, or another manufacturer-controlled procedure — we will tell you before we start.
The work
Four steps, no surprises
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01
Tell us what you run
A device list, a serial number, or a rough description of the fleet. You do not need model numbers or part numbers to start the conversation.
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02
We schedule around your operation
On-site at your station, or at our Loveland bench when a repair needs the shop. Scheduled so a truck is not out of service at the worst possible time.
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03
We do the work and write it down as we go
Preventive maintenance, inspection, calibration, or repair — with what was found, what was done, and what was replaced recorded at the time, not reconstructed from memory later.
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04
You end up with equipment you can vouch for
The unit goes back in service and the record stays on file. When an inspector or a board member asks, the answer is already written down.
Preventive maintenance · Inspection · Calibration
The work that keeps a truck in service
Preventive maintenance is scheduled work done to a manufacturer’s recommended intervals — before something fails, not after. It is the least dramatic thing we do and the thing that most reliably keeps equipment available.
Inspection is a structured check of the unit’s condition and function — what is working, what is wearing, what will need attention next. You find out while there is still time to plan for it, instead of finding out on a call.
Calibration verifies that a device delivers what it reports, within the manufacturer’s stated tolerances, and records the result rather than just the pass. Your crew treats on those numbers, so the numbers have to be right.
A calibration sticker is not a service record on its own. The record is what makes the difference two years later, when an inspector or a board member asks for it and the answer does not have to be reconstructed from memory.
It is also what a growing number of states ask agencies to document, though the specifics differ from one to the next. Colorado is one current example: a PM policy for each piece of durable medical equipment, conforming to the manufacturer’s recommendations, with records retained for the life of the equipment and reviewed at permit renewal.
6 CCR 1015-3 §14.5.4(A) · effective 2026-07-01 · Colorado
Requirements are set state by state and are not identical. We have not published a state-by-state guide yet — tell us where you operate and we will walk you through what applies to you.
Ask about your state
What you receive on every job
- A written service report covering the work performed
- The PM date and the next-due date
- Any parts replaced
- The calibration record, where calibration applies
Retained for the life of the equipment and retrievable on request — so when someone asks you to prove it, you can.
When something is down
What happens when a critical device stops working
On-site where the work can be done properly in the field, at our Loveland bench where it needs the shop. Diagnosed before it is quoted — so a repairable unit comes back to service instead of becoming an unplanned capital purchase.
We do not currently commit to a guaranteed turnaround time or maintain a loaner pool, and we will not tell you otherwise. What we will do is give you an honest estimate of the path back to service as soon as we have looked at the unit, and tell you plainly if the right call is a repair, a replacement, or a trade-in through LifeCycle by LifeMed instead.
That is not the answer every agency wants to hear when a truck is down. It is the one we can actually stand behind.
Documentation
What you get in writing
A completed service event produces one record, not a memory someone has to reconstruct later.
What the record includes
- Equipment identification — serial and model
- Date of service
- Reason for service
- Work performed
- Tests performed
- Parts replaced
- Calibration or inspection result
- Recommended next action
- Next preventive-maintenance date, where applicable
Retained for the life of the equipment and retrievable on request — the part that matters two years later, when someone asks you to prove it.
Where the record lives
Every unit we service carries a LifeCycle ID and a service history that stays with it, retrievable through the Registry.
Look up a unitA dedicated capability
Cots and patient-transfer systems: a dedicated capability
A cot out of service takes the truck with it. These systems carry the heaviest duty cycle of anything on the unit, and they wear where you cannot see it — which is exactly why they get their own service discipline rather than a line item on a general PM visit.
Powered cots and fastening systems have their own failure modes and their own service demands. Through ProTek by LifeMed we run a dedicated cot repair and service capability — Stryker Power-PRO and Power-PRO XT cots, Power-LOAD fastening systems, and Ferno powered cots and stair chairs — so the equipment your crew lifts with keeps working, and the truck stays available.
See the full Cots & Patient Transfer capabilityWhat the capability covers
- 01Evaluate
- 02Specify
- 03Install
- 04Inspect
- 05Service
- 06Maintain
- 07Repair
The people
Who actually does the work
ProTek by LifeMed is the service side of LifeMed Safety — the same people who help you choose equipment are the people who keep it running, based out of our Loveland, Colorado facility.
Our technical team includes professionals with AAMI credentials, including CBET® and CHTM®, along with manufacturer training on many of the equipment platforms we support.
- On-site and depot service
- Colorado, Idaho, Utah, Wyoming, Montana, Nebraska, and South Dakota. Outside those states, call us anyway — we will tell you honestly whether we are the right fit.
- Bench and depot work
- Loveland, Colorado — for repairs that need the shop, tooling, or a controlled environment.
Reference
What agencies ask us first
- Do you come to us, or does equipment come to you?
- Both. Most preventive maintenance and inspection happens on-site at your station. Bench and depot work happens at our Loveland, Colorado facility when a repair needs the shop, tooling, or a controlled environment.
- Can LifeMed Safety® service equipment even if they aren’t the manufacturer?
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Yes.
Many medical device manufacturers perform service through their own organizations or authorize selected third-party service providers. They may also state that they have not authorized other companies to represent them.
That does not automatically mean another qualified biomedical service organization cannot inspect, maintain, calibrate, or repair the equipment.
Our technical team includes professionals with AAMI credentials, including CBET® and CHTM®, along with manufacturer training on many of the equipment platforms we support.
When manufacturer authorization is required — for example, for certain warranty repairs, proprietary software updates, or other manufacturer-controlled procedures — we’ll tell you. When qualified independent service is appropriate, we’ll explain your options and help you make an informed decision.
Our recommendation is based on what’s best for your equipment, your agency, and your patients — not on whether LifeMed Safety® performs the work.
That’s how we build long-term trust.
- What area do you cover?
- Direct sales and service across Colorado, Idaho, Utah, Wyoming, Montana, Nebraska, and South Dakota. If you are outside those states, call us anyway — we will tell you honestly whether we are the right fit.
- What do I actually receive after a service visit?
- A written service report covering the work performed, the PM date and the next-due date, any parts replaced, and the calibration record. It is retained for the life of the equipment and we can produce it later on request.
- What maintenance requirements apply where we operate?
- That depends on your state — equipment-maintenance and record-keeping rules are set state by state and they are not identical. Colorado is one current example: it requires a preventive-maintenance policy for each piece of durable medical equipment, conforming to the manufacturer’s recommendations, with records retained for the life of the equipment and checked at permit renewal (6 CCR 1015-3 §14.5.4(A), effective 2026-07-01). We have not published a state-by-state guide yet. Tell us where you operate and we will walk you through what applies to you.
- What if the honest answer is that it should not be repaired?
- Then that is what we will tell you, in writing. Sometimes the right call is to repair it, sometimes to plan a replacement, and sometimes to trade it in through LifeCycle by LifeMed. We would rather give you a straight recommendation than sell you the wrong work.
Tell us what you're running. We'll tell you what it needs.
A serial number, a photo of the unit, or a rough description. You do not need a part number.
ProTek by LifeMed On-site and depot service across Colorado, Idaho, Utah, Wyoming, Montana, Nebraska, and South Dakota.
Always in service. Always ready.